Furniture
Chairs and desks
Return requests may be reviewed for seating and desk products that are complete, undamaged, and within the return window.
ErgoVora Policy Care
Refund Policy
ErgoVora designs the shopping experience around clarity, comfort, and confidence. This Refund Policy explains how returns, exchanges, refunds, inspection, and support requests are handled for ergonomic office chairs, standing desks, desk converters, monitor arms, laptop stands, footrests, lighting, cable management, and workspace accessories.
30 Day return and exchange window for eligible items
24/7 Customer support for order and policy questions
3-5 Business day delivery window for standard orders
Workspace Confidence Clear refund guidance for the products that shape your daily desk routine.
Policy Overview
A clear path after delivery.
We want every ErgoVora order to arrive as expected and support your workspace comfortably. If an eligible item does not meet your needs, you may request a return or exchange within 30 days of delivery.
01
Return Window Eligible returns and exchanges must be requested within 30 days after delivery.
02
Item Condition Items should be unused, clean, complete, and returned with original packaging when possible.
03
Support First Please wait for return instructions before sending any product back.
What This Covers
Refunds for workspace essentials.
This policy applies to products sold through ErgoVora, including ergonomic office chairs, task chairs, executive office chairs, mesh chairs, active sitting chairs, seat cushions, lumbar support, standing desks, computer desks, desk converters, corner desks, mobile workstations, monitor arms, laptop stands, keyboard trays, wrist rests, anti-fatigue mats, cable management, and task lighting.
Accessories
Setup support
Workspace accessories should be returned with all parts, manuals, cords, mounting pieces, and packaging materials included.
Resolution
Refund or exchange
Depending on the request and item condition, ErgoVora may provide a refund, replacement, exchange, or other support resolution.
Eligible Condition Products should return in clean, complete, and carefully packed condition.
Eligibility Guide
What qualifies for review.
A return or exchange request is eligible for review when the item is within the 30-day return window, includes the original order information, remains clean and undamaged, and includes all parts and accessories originally delivered.
✓ The request is submitted within 30 days of delivery.
✓ The item is unused, clean, and free from stains, odors, scratches, installation damage, or heavy wear.
✓ All components are included, such as hardware, brackets, cushions, cables, controllers, manuals, and protective materials.
✓ The order number, customer email, product name, and reason for the request are provided clearly.
Important
Do not send any item to the business address unless ErgoVora support has reviewed your request and provided return instructions.
Return Process
How refund requests work.
To keep the process accurate, each return or exchange request must be reviewed before an item is shipped back. This helps confirm eligibility, avoid lost returns, and make sure your product is handled through the correct resolution path.
01
Gather order details.
Prepare your order number, checkout email, product name, delivery date, and a brief explanation of the request.
02
Submit your request.
Share the details with ErgoVora support so the team can review the order, product type, item condition, and return window.
03
Wait for instructions.
If approved, you will receive the next steps for packing, return shipment, exchange handling, or other available resolution.
04
Inspection and refund.
After the returned item is received and inspected, approved refunds are issued back to the original payment method.
Refund Timing
After approval and inspection.
Refund timing depends on the review process, return shipment, item inspection, and your payment provider. Once a refund is issued, your bank or card provider may need additional processing time before the credit appears on your statement.
1 Approved returns are inspected after arrival to confirm product condition and completeness.
2 Refunds are issued to the original payment method used for the order.
3 Original shipping charges, if any were paid, may not be refundable unless required by law or confirmed by support.
4 Orders with applied discounts are refunded based on the actual amount paid after promotions and automatic discounts.
Payment Note
If your refund has been issued but is not visible yet, please allow your payment provider time to post the credit before requesting a follow-up review.
Non-Returnable Cases
When a refund may be declined.
Some items may not qualify for return, exchange, or refund. This helps protect product quality, customer safety, and fair handling for large workspace products and assembled equipment.
Condition
Used or damaged
Items with installation damage, missing parts, stains, odors, heavy wear, scratches, or altered components may be declined.
Timing
Late requests
Requests submitted after the 30-day return window may not qualify unless otherwise confirmed by ErgoVora support.
Approval
Unapproved returns
Items sent back without prior instructions may be delayed, refused, lost, or ineligible for refund processing.
Careful Handling Keep packaging, parts, and accessories together until your workspace setup is fully confirmed.
Damaged or Incorrect Items
Report delivery issues quickly.
If an item arrives damaged, incomplete, defective, or different from what you ordered, please report the issue as soon as possible. Include clear photos of the product, packaging, shipping label, damaged area, missing part, or incorrect item.
✓ Keep the original packaging until the issue has been reviewed.
✓ Provide photos of the product, box, label, and any visible damage or missing components.
✓ Do not discard parts, hardware, manuals, controls, brackets, or cushions before receiving next steps.
Exchanges
Exchange support for better fit.
If an eligible product is not the right fit for your workspace, ErgoVora may help with exchange options when available. Exchange approval depends on product condition, order details, inventory availability, and the timing of the request.
F
Fit Helpful for chair style, desk format, monitor arm type, or accessory compatibility concerns.
C
Condition The returned item must meet the same condition standards as a refund request.
S
Stock Exchange options depend on product availability at the time your request is reviewed.
Refund FAQ
Quick policy answers.
These answers summarize the most common refund, return, exchange, and order-resolution questions for ErgoVora customers.
How long do I have to request a return?
Eligible items may be returned or exchanged within 30 days of delivery. The request should include your order number, checkout email, product name, and reason for return.
Do I need approval before shipping a return?
Yes. Please wait for ErgoVora support to review your request and provide instructions before sending any product back. Unapproved returns may be delayed or declined.
What condition should the item be in?
Returned items should be unused, clean, complete, and free from damage, stains, odors, scratches, installation marks, missing parts, or heavy wear. Original packaging is strongly recommended.
How are refunds issued?
Approved refunds are issued to the original payment method after the returned item is received and inspected. Your payment provider may require additional processing time before the credit appears.
What if my product arrived damaged or incomplete?
Report the issue promptly and include photos of the product, packaging, shipping label, damaged area, or missing components. Keep all packaging and parts until support provides next steps.
Can discounted orders be refunded?
Yes, if the order is eligible. Refunds for discounted orders are based on the actual amount paid after any automatic discount, promotion, or offer applied at checkout.
Can I exchange an item instead of returning it?
Eligible products may qualify for exchange when the request is made within the return window, the item condition is acceptable, and replacement inventory is available.
Where should I send my return?
Return instructions are provided after your request is reviewed. Do not ship products to the business address unless ErgoVora support specifically confirms that address for your return.
ErgoVora Refund Policy. Clear return, exchange, inspection, and refund guidance for modern workspace products.